Privacy Policy


Last Updated: 04/14/2025

At iCrash Collision (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website (https://www.icrashcollision.com) or submitting information through it, you agree to this policy.

1. What We Collect

We collect two types of information:

a. Information you provide directly:
When you contact us or request services, we may collect your name, email, phone number, zip code, vehicle information (VIN, license plate, make/model), insurance details, uploaded photos, and driver’s license (if applicable).

b. Information collected automatically:
We use cookies and tools like Google Analytics and Meta Pixel to gather data such as IP address, browser type, pages visited, search terms used, and referring sites.

2. How We Use Your Information

We use your information to:

  • Provide repair estimates and schedule appointments

  • Communicate with you about service status

  • Coordinate with your insurance company

  • Respond to questions and feedback

  • Improve our website and advertising

  • Detect fraud or system misuse

  • Comply with legal or regulatory requirements

We may also use AI-powered tools to analyze photos, quotes, or submitted form data to improve customer experience and service accuracy.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your data with:

  • Insurance providers for claims and repair coordination

  • Vendors and service providers (such as analytics, email tools, or CRM platforms)

  • Legal authorities if required by law

  • Affiliates working on our behalf under confidentiality terms

When possible, we anonymize data before sharing.

4. Cookies and Tracking

Our website uses cookies and similar tools to improve your experience and measure site traffic. You can control cookies through your browser settings. We use platforms like Google Analytics to track usage in an anonymized way. You can opt out of Google tracking at tools.google.com/dlpage/gaoptout.

We do not respond to “Do Not Track” signals from web browsers.

5. Information Collected During Service

We may also collect information during calls, texts, emails, or in person, such as:

  • Vehicle system data or diagnostics

  • Service history

  • Photos or videos of vehicle damage

  • Consent to communicate via text or phone

6. How We Protect Your Information

We use administrative, physical, and technical safeguards to protect your personal data. These include access restrictions, secure servers, and encryption when appropriate. While no system is completely secure, we take every reasonable step to protect your data.

7. Your California Privacy Rights (CCPA)

If you’re a California resident, you have the right to:

  • Know what personal data we collect, use, and share

  • Request deletion of your data (with certain exceptions)

  • Opt out of data sale (we do not sell your data)

  • Be treated equally for exercising these rights

To submit a CCPA request, contact us at:
Email: Contact@iCrashCollision.com
Phone: (916) 286-8800

We may need to verify your identity before processing your request.

8. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such data, please contact us.

9. Your Rights and Choices

You can:

  • Request access to your data

  • Ask us to correct inaccurate information

  • Request we delete your data when legally permissible

  • Opt out of marketing emails (using the “unsubscribe” link)

  • Contact us with privacy concerns

10. Data Retention

We keep your information as long as necessary to:

  • Fulfill services and repairs

  • Communicate with you

  • Comply with legal or insurance requirements

  • Improve our operations

When no longer needed, we securely delete or anonymize the data.

11. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date at the top reflects the current version. Continued use of our site means you accept any changes.

12. Contact Us

For questions or to exercise your privacy rights, contact: Contact@iCrashCollision.com

iCrash Collision
3725 Cincinnati Avenue, Suite 200
Rocklin, CA 95765
Phone: (916) 286-8800
Email: Contact@iCrashCollision.com